Candle Info

What are your candles made of?

Our candles are made with 100% soy made from U.S. grown soy beans. Our wicks are 100% cotton and made without lead and zinc. Our scents are all phthalate free! We want to help you scent your home without you worrying about your health.

How do I take care of my candle?

Make sure you trim your wick to 1/4 inch before every burn. Burn candles in 3-4 hour increments for the best performance. Allow the wax pool to reach the edge every time you burn your candle - this prevents tunneling. Burn your candle on a flat surface and within eye sight - don't leave your candle unattended! Keep candles out of reach of kids and pets.

What are the spots on my jars?

100% soy wax sometimes does not adhere to the jar. This is called spotting or frosting. It does not affect how your candle burns or the smell!

Are your jars recyclable? What about the clamshells?

Yes! You can either recycle or reuse the candle jar. It would be great to hold pens, makeup brushes or anything else you can think of. The clamshells are also recyclable.

Business Info

I don't like my smell - Do you do refunds or exchanges?

We do not offer refunds or exchanges. If you have a problem with your order, please contact us so we can make it right.

Can I make a wholesale order?

We are excited to work with other small businesses to get our products on your shelves. Please contact us by email at info@423candlecompany.com or on Facebook. 

Can I request a scent?

We are always innovating and working on new scents. We would love to hear your suggestions and may be able to accommodate those requests depending on the season.

Do you do custom candles?

We would love to work with you for a custom candle order! Contact us at info@423candlecompany.com or on Facebook. We will work together to make the perfect scent and label for your special occasion.